Online Sales Policy

General Terms and Conditions


Except where noted otherwise, the price displayed for products on our website represents a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. With respect to items sold by, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has been confirmed. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by

Method of Payment accepts the following methods of payment: Visa, Mastercard, Discover, American Express or Paypal.

Shipping Method ships products using UPS Ground Service. All applicable fees and charges will be applied based upon weight and size of shipment. Shipping and handling is not included in product prices displayed, but is added at the time of check out to your final invoice. only ships orders within the contiguous 48 states. Lead time may vary upon stock levels. For an exact time please contact custumer service at 1-(800)-666-2811 (Online Store) Return Policy

Louisville Ladder encourages you to read carefully all product descriptions to ensure that you are buying the right product that will satisfy your needs and requirements. Product Returns will only be accepted if the claim is made on or before 30 days of shipping date. If you have any questions and you need technical assistance please send your comments through the CONTACT US link located at the bottom of this webpage. You also can call at 1-800-459-2083 ext. 341 If you are in any way dissatisfied with your order, please contact us immediately at 1-800-666-2811.


If a product is damaged or different from what you ordered, please contact us immediately and return it within 7 to 10 business days. You will receive a 100% refund and Louisville Ladder will be responsible for the shipping cost of returning the product. The refund will be credited to your credit card once the product is received in our facility. If you ordered the incorrect product/item and/or wish to return it for another reason please call 1-800-666-2811 to verify if it is a returnable item. If the item is returnable, you will be responsible of the freight charges to return it. Returns are contingent upon product inspection once we receive it. Thank you for shopping at Louisville Ladder’s Online Store.

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