Help Center
Frequently Asked Questions
These are some of the most common questions we receive. If you don't find the answer you're looking for, contact us and our team will be happy to help.
Louisville Ladder — General
Where can I buy Louisville Ladder products?
Louisville Ladder products are available across the U.S. in multiple retail locations. To find a retailer or distributor near you, use the "Where to Buy" locator and enter your zip code.
Where can I purchase Louisville Ladder replacement parts?
For your convenience, replacement parts are available online here on our Accessories page. You can also get replacement parts from your local distributor.
Where can I get information about ladder safety?
Our free C.L.I.M.B. Academy safety program covers step and extension ladders as well as rolling warehouse ladders and scaffolds. Request your ladder safety training today!
Can I repair my damaged ladder?
Louisville Ladder does not recommend repairing damaged or broken ladders beyond the replacement kits available. For professional repair services, a damaged ladder should be safely retired from service.
Can I add a pail shelf to my step ladder?
Yes. Louisville Ladder offers a universal pail shelf that fits all Louisville Ladder step ladders.
Where can I get detailed information about Louisville Ladder products?
You'll find full product details in our Full-Line Catalog and on the Marketing Materials page.
Online Store
Do I need to have a PayPal account?
No. You do not need a PayPal account to buy in our online store. PayPal processes the payment information, but you can also use the credit card of your choice (American Express, Mastercard, Discover or Visa).
What should I do if I receive or order the wrong item?
Contact our customer service department at 1-800-666-2811. For additional information, refer to the Return Policy on our online store.
Will I be able to receive a full refund for returned items?
Refunds depend on each particular situation per our return policy.
What if I'm not sure which item to order?
Technical support is available at 1-800-459-2083, or reach out through our Contact Us page.
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