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FAQs

These are some of the most common questions we receive, however if you do not find the answer you were looking for in one of them, you can click here to contact us.

 

Louisville Ladder General FAQ

 
1. Where can I buy Louisville Ladder products?
Louisville Ladder products are available across the US in multiple retail locations. To find a retailer or distributor/retailer near your area please enter your zip code in the distributor locator.
2. Where can I purchase Louisville Ladder replacement parts?
For your convenience Louisville Ladder has replacement parts available online on this website. You can also get replacement parts from your local distributor.
3. Where can I get information about Ladder Safety?
Louisville Ladder is highly committed to Ladder Safety and has developed a ladder safety program called CLIMB Academy. The CLIMB Academy contains information on step and extension ladders as well as on rolling warehouse ladders and scaffolds. The CLIMB Academy is available via this website under "Products" if you want to purchase the DVD, or you can take the course online at: www.climbacademy.com
4. Can I repair my damaged ladder?
Louisville Ladder does not recommend repairing damaged or broken ladders beyond the replacement kits available. Repairs require technical expertise and should only be done by professionals or by people with the skills required to do so. Always follow the instructions provided with the replacement parts kits. For a Professional Repair service you can contact: www.laddermatters.com
5. Can I add a pailshelf to my stepladder?
Yes, Louisville Ladder has available a universal pail shelf that will fit all Louisville Ladder stepladders.
6. Where can I get detailed information about Louisville Ladder products?
Louisville Ladder's Full Line Catalog contains detailed technical specifications for each our ladders. You can also request a hard copy via our Marketing Materials Request page.  

Online Store FAQ

 
1. Do I need to have a PayPal account?
No, you do not need a PayPal account to buy in our Online Store. PayPal processes the payment information but you can also use the credit card of your choice (American Express, Mastercard, Discover or Visa)
2. What should I do if I receive or order the wrong item?
Contact our customer service department at 1-800-666-2811. For additional information refer to the Return Policy page located on the Online Store page.
3. Will I be able to receive a full refund for returned items?
Refund will depend on each particular situation per our return policy. For additional information refer to the Return Policy page located on the Online Store page.
4. What if I am not sure which item to order?
Technical support is available via the CONTACT US section of this website or over the phone at 1-800-459-2083.

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