Privacy Policy

Last Updated: November 30, 2018

At Louisville Ladder Inc., (“Louisville Ladder”), we understand the importance of privacy and security of personal information. The privacy of our customers is very important to us and we will always act to protect their information.


This Privacy Policy applies to your interaction with Louisville Ladder’s website. It applies to personal information about our customers. Personal information is the type of information that identifies you or reasonably can be linked to information that identifies you.

Our Privacy Policy outlines:

  • How and what type of information do we collect?
  • How do we use your personal information?
  • How do we share your personal information outside of Louisville Ladder?
  • How do we secure your personal information?
  • How can I contact Louisville Ladder about the privacy policy?

Your interaction with Louisville Ladder may include:

  • Use of our website.
  • Phone, email and other electronic or written communications.
  • Social media interactions.
  • Surveys, contests and sweepstakes.
  • Browsing/purchasing our products.
  • Creating a shopping account.

This Privacy Policy does not apply to:

  • Third-party websites that are linked to or accessible from Louisville Ladder’s website or that are operated by unaffiliated parties, even though the website may contain references to Louisville Ladder.
  • Louisville Ladder’s employment-related records.

How and what type of information do we collect?

  • We collect and store the information you provide through our website. The information we collect from you, such as when you create an account on our website, includes things like:
  • Contact and identification information, such as your name, address, telephone number, email address, driver’s license number or date of birth.
  • Payment information, such as your payment card number and expiration date.
  • Demographic information, such as your age and gender.
  • Login and access credentials, such as your username and password for Louisville Ladder’s website.
  • Information you provide in a survey, contest, promotion or sweepstakes

How do we use your personal information?

We use your personal information to improve our products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information for internal record keeping and to support our business functions, such as fraud prevention, marketing, and legal functions.

How do we share your personal information outside of Louisville Ladder?

We will not sell, lease or distribute your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.

How do we secure your personal information?

We recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, current technologies, and processes, including physical, administrative, and technical safeguards to protect your personal information.

How can I contact Louisville Ladder about the privacy policy?

You can write to the Louisville Ladder’s contact email with any questions or comments about this Policy or about how do we handle your personal information.

The security of your password is key to the security of your information. We recommend that you do not share, reuse, or store any of your passwords with anyone else. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Opting Out

We may send you communications regarding our website, including (without limitation): (a) notices about your use of our website (including any notices regarding violations of such use), (b) updates to our website, and (c) promotional information and materials related to our products. You may opt out of receiving the promotional emails sent by contacting us with your specific request. Please note, however, that opt-out requests will not apply to non-promotional system messages (e.g., transactional service messages, security notifications, etc.)

Louisville Ladder Headquarters
7765 National Turnpike, Unit 190
Louisville, KY 40214

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